We believe that business and investment is not just a performance and profit-oriented activity, but has much wider social reach and affects our future. That is why we act responsibly. We strive to do the best for our customers, investors, employees and partners, while taking future generations into account. Our investment philosophy combines an emphasis on results with a strong focus on areas related to the environment, social impact, and governance (ESG). We know that a sustainable approach to value creation pays off not only for our customers, employees, partners, suppliers, but above all for ourselves.
We have a well-defined ESG strategy and a clear plan for incorporating a responsible approach into our day-to-day operations. We focus on 4 key priorities:
Revenue recognition and tax liability – we apply the strictest accounting principles and transparent reporting of results. We focus mainly on accurate income recognition, which is a critical area in veterinary care.
Equal opportunities, diversity and inclusion – we create an inspiring place to work where our employees receive equal opportunities. We strive to offer equal pay based on functional level, maintain a work environment leading to high job satisfaction and low turnover.
Corporate governance – we have clear rules and processes according to which our clinics are operated, regulated or controlled. These are factors that affect the interests of all stakeholders in the company, including shareholders, customers, suppliers, government regulators and management.
Employee development – we operate in the field of services and healthcare, where the quality of employees is a key asset for success. We make sure that we provide the highest quality training to our employees and create an environment in which they can develop their professional skills and provide the best veterinary services.
We have defined different key performance indicators (KPIs) for each of the four ESG priority themes. Based on these KPIs, we monitor ESG performance. From 2022, these indicators will also be regularly measured and reported annually.